AUDREY JACOBS

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CONTACT

Delivery App Interface Design

UX/UI Design

User Testing



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PROCESS

TASK FLOW
& USER FLOW

These flows show the order of tasks the user generally would follow to reach their end goal. Using this information I designed the app experience around their needs, anticipating their next steps for them.

Task flow and user flow image

JOURNEY
MAP

This journey map helps visualize the anticipated highs and lows of the app experience. Identifying lows helps me focus on what areas need to be smoother & less taxing on the user.

Multicolored chart showing a journey map

WIREFRAMING

Using the tasks identified by the user flows to dictate the necessary screens, I created simple black and white wireframes to begin outlining the design of the app, on both phone and tablet.

Image of gray screen wireframes

USER
PERSONAS

Specific user personas were created in order to enter the mindset of the user before user testing. Each persona has goals, fears, and a specific objective.

Multicolored chart showing a journey map

USER
TESTING

Volunteers were assigned a user persona and specific task. They were observed as they navigated a paper version of the app wireframe. Notes from these user tests were used to refine the design.

Images of paper wireframes and people using them

STYLE
GUIDE

A style guide was created to ensure cohesive colors, fonts and sizing throughout the app, regardless of screen size.

Style guide outline

FINAL PROTOTYPE

The final app design was produced as an interactive figma prototype adjusted to be responsive for both phone screens and tablets.